Refund and Returns Policy


1. In the case of digital products which have already been sent, the return or refund is possible only as long as the acquired product keys have not yet been redeemed! After the product key has been redeemed on the associated activation platform, redemption is excluded since the product key can be redeemed only once.

2. reserves the right to check the product key for validity within seven calendar days. If the test reveals that the product key has already been activated, has the right to refuse payment, since the purchased service has been provided as agreed.

3. As long as the product has not been delivered, cancellation and refund are possible at any time, even after the expiration of the 15 days.

4. Customers must inform us by means of a clear declaration by e-mail at about the decision to cancel the order.

Please note

If customer cancelled the order, we will pay for all the payments we have received from them, including the delivery costs (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the most favorable standard delivery offered by us) Within a period of fifteen days from the date on which the notice of cancellation has been received by us. For such repayment, we try to use the same payment method you used in the original transaction unless the payment service does not offer a direct way of refunding a payment in which case we will contact the customer to get information on how we may refund the payment in other ways; in no case, customers will be charged for these repayment fees.

We can refuse the repayment until we have validated the goods have been found to be in faultless condition; for game keys, this means that they have not been redeemed.

If delivery has already been made, customers must immediately contact by e-mail with which they need to inform us about the cancellation.

If the already sent product keys have already been redeemed, reimbursement of the originally paid payment is excluded.


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